Support License FAQ

License Issues

 

1. What is your license and upgrade policy?
Hopedot VOS single-user license is authorized to the user account (Hopedot VOS ID) rather than to computer hardware or USB storage devices. Once you buy a license and activate Hopedot VOS successfully, your account takes effects, and you can login Hopedot VOS with your authorized account (Hopedot VOS ID) on more than one computer or USB storage device. However, you can not login Hopedot VOS in more than one computer or USB storage devices at the same time.

This means your purchased license will be still valid if you install Hopedot on a different computer or USB storage device due to various reasons such as computers or USB storage device damage, loss, stealthy, change of drive's serial number, etc. You can login with your authorized account (Hopedot VOS ID) and password after installation.

Your purchased Hopedot VOS license will be guaranteed with lifetime use and with 3 years of free upgrades and technical support. After 3 years, the upgrade and support will be invalid for your license, but you could renew the upgrade license in a discount price.

2. What's the difference between trial version and full version?
Hopedot VOS is available on a "try-before-buy" basis. The trial version is a fully functional version as the full version, but you can only use trial version for 30 days. When the trial version expires, you have to buy a license and enter the registration key to active the trial version. Download the trial version here:http://en.Hopedot.com/download.html

3. Will my license expire?
Never! You could use the license for lifetime. But the free upgrades will be only available for 3 years. After 3 years, you could continue using Hopedot VOS without upgrades.

4. I forgot my login password, how could I get it back?
Click the 'forgot password' button on the Hopedot VOS login window, (or go to this link: forgot password ) and fill in your email and HopedotVOS ID (User Name) to get it back. If you still have problems retrieving your password, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it including your user name and email address.